Return policies

Thank you for choosing to shop at FotbalMania! We are here to ensure you have a pleasant shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help. Please read our return policy carefully.

We would like to inform you that the only products eligible for return are those with manufacturing defects. We strive to ensure the highest quality of our products and their delivery, but we understand that sometimes unforeseen events may occur.

We regret to inform you that we cannot accept returns for shoes damaged during transport by courier. We also cannot accept returns for shoes that did not fit the customer correctly. We are constantly concerned with the quality of our products, but we do not take responsibility for damage caused by third parties or size discrepancies. We hope you understand our policy and apologize for any inconvenience it may cause.

Our priority is to ensure your satisfaction with our products. Therefore, we only accept returns in cases of obvious manufacturing defects or if the shoes you received are incorrect or do not match your order. We are here to ensure that every customer receives exactly what they ordered and that every product is free of major defects. If you encounter one of these situations, please contact us immediately so that we can resolve the issue as quickly and satisfactorily as possible. Thank you for your understanding and trust in our products.

We accept returns within 14 days of the order delivery date. If 14 days have passed, we regret to inform you that we cannot offer a refund or exchange.

Please contact us by email at fotbalmania2024@gmail.com, providing your order number and the reason for the return.

You will receive instructions on how to proceed with the return.

Shipping Costs for Returns

Shipping costs for returns are the responsibility of the customer.

Once we receive and inspect the returned product, we will notify you by email. We will confirm whether the refund has been approved or rejected.

If approved, the refund will be processed and automatically credited to your credit card or original payment method within a few business days.

Invalid Addresses

If you entered an incorrect shipping address during checkout, this may lead to logistical complications that can make it difficult to retrieve the product and reintegrate it into our order management system.

Therefore, it is important to pay close attention when filling in your address details at the time of purchase. This will enable us to ensure the correct and prompt delivery of your products.

However, if you made a mistake in the shipping address and the product was delivered to a location other than the one specified, we will not be able to process the return or offer a refund. We invite you to carefully check the address details before completing your order to avoid any inconvenience.

Discounted Products

Discounted products are not eligible for refunds.

Contact Us

If you have any questions about our return policy, please feel free to contact us via the Contact Us page.

Thank you for choosing Fotbalmania!